Refund & Cancellation Policy
Last updated: June 12, 2025
1
Overview
This Refund & Cancellation Policy applies to payments processed via Razorpay (or other payment processors) when purchasing services/features on CreatorsXchange.
2
Service Fees & Non-Refundable Items
a
Platform Service Fee: Non-refundable once service is rendered or subscription period begins, unless specified otherwise.
b
Promotional Credits: Non-refundable.
c
Processing Charges: Razorpay transaction fees may not be refundable; approved refunds deduct non-refundable fees per our internal policy.
3
Cancellation Before Service Commencement
a
If you cancel before the service/subscription starts, you may get a refund minus administrative/processing fees.
b
Request cancellation/refund by emailingpartner@creatorsxchange.comwithin 7 days of payment (or before service commencement).
c
Upon approval, refunds processed via Razorpay within 5–7 business days; additional bank processing time may apply.
4
Cancellation After Service Commencement
a
If cancellation occurs after start (e.g., mid-cycle), refunds may be prorated based on unused portion or may not be available, depending on service type.
b
Subscriptions: If prorated refunds offered, we calculate unused days minus any minimum usage fees; otherwise, no refund once period started.
c
To request mid-cycle cancellation, emailpartner@creatorsxchange.com.
5
Refund Process via Razorpay
a
Approved refunds initiated through Razorpay using the original payment method when possible.
b
Razorpay processing time: typically 5–7 business days, may vary by bank.
c
Any non-refundable transaction fee deducted from refund unless otherwise stated.
d
You receive email confirmation when refund is initiated.
6
Disputes & Chargebacks
a
If you believe an error occurred or service not as described, contact us first atpartner@creatorsxchange.com to resolve.
b
Unauthorized chargebacks may lead to suspension until resolved; we may dispute unfounded chargebacks after investigation.
7
Exceptions
a
If service partially delivered or materially different, you may be eligible for partial/full refund after review.
b
Exceptional refunds at our discretion, based on evidence/justification.
8
How to Request a Refund or Cancellation
1
Emailpartner@creatorsxchange.comwith account details, order/transaction ID, and reason.
2
We review and respond within 3 business days.
3
If approved, we initiate refund via Razorpay and notify you by email.
9
Policy Changes
We may update this policy; "Last updated" date will reflect changes. Continued use indicates acceptance.
10
Contact Us
For questions regarding refunds or cancellations, emailpartner@creatorsxchange.com.