Privacy Policy

Last updated: June 12, 2025

At CreatorsXchange ("we," "us," "our"), we respect your privacy and are committed to protecting it through compliance with this policy. This Privacy Policy describes what information we collect, how we use it, and your rights.

1

Information We Collect

1.1 Personal Information You Provide

  • Registration details: name, email, password.
  • Profile information: influencer/brand profiles, payment details (processed via Razorpay), etc.
  • Communications: support inquiries, feedback.
  • Payment confirmations: limited transaction data; sensitive payment credentials handled by Razorpay.

1.2 Information Collected Automatically

  • Usage Data: pages visited, features used, timestamps, IP address, browser/device info.
  • Cookies & Tracking: cookies, local storage, web beacons for analytics, personalization.
2

How We Use Your Information

  • Provide, maintain, and improve services (matching, dashboard, analytics).
  • Process payments and refunds via Razorpay or other processors.
  • Communicate: transactional emails (verification, notifications), support responses.
  • Analyze trends and usage to enhance user experience.
  • Personalize content (e.g., recommended creators/campaigns).
  • Fraud detection and security.
  • Compliance with legal obligations and dispute resolution.
3

Sharing Your Information

We do not sell personal data. We may share:

  • Service Providers: hosting, analytics, payment processors (Razorpay) under confidentiality.
  • Collaboration Matching: when you apply/work on campaigns, relevant profile info is shared with the other party.
  • Legal Requirements: if required by law or to protect rights.
  • Business Transfers: in merger/acquisition scenarios under similar privacy terms.
  • Aggregate/De-identified Data: e.g., usage statistics shared publicly or with partners.
4

Cookies and Tracking

We and partners use cookies for functionality and analytics. You can manage cookies via browser settings; disabling some may affect site behavior.

5

Data Security

We implement reasonable measures (encryption in transit, secure servers, access controls). No method is 100% secure; keep your password confidential.

6

Third-Party Links

Our site may link to third-party sites. We aren't responsible for their privacy practices — review their policies.

7

Children's Privacy

Services not for children under 13. We do not knowingly collect data from children under 13; contact us to remove inadvertent data.

8

Your Rights

  • Access/Correction: update your profile via account settings.
  • Deletion: request account deletion; we'll remove data except as required for legal/business obligations.
  • Opt-out: unsubscribe promotional emails; transactional emails cannot be unsubscribed.
  • Cookie Preferences: manage via browser or opt-out tools.
9

Data Retention

Retain personal data as long as account is active or needed for legal/legitimate purposes.

10

Policy Changes

We may update this policy periodically; "Last updated" date will reflect changes. Continued use indicates acceptance.

11

Contact Us

For privacy questions or requests, contact us atpartner@creatorsxchange.com.